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Ordering Information Take advantage of our shopping cart. You will find it easy to use and self-explanatory.
It will accept your Visa, MasterCard or Discover card. The use of the shopping cart will greatly expedite the shipping of your order
and its accuracy.
We accept Visa, MasterCard and Discover card via the shopping cart, phone or fax. We also accept money orders and most other forms of payments as listed below.
If sending in your order by mail please call or email for a shipping quote before sending funds (you can also use the cart to
generate shipping charges).
Q: ARE YOUR PRODUCTS IN STOCK?
A:
Yes all of our products are in stock, unless listed as "out of stock" on the individual
product page. You will only be able to add in-stock items to the shopping cart. We do not accept backorders for items that are out of stock -- you must wait until the product is back in stock before
placing your order. In rare cases, however, we may take your order and then discover that the product is not available for immediate
shipping. If some unforeseen occurrence delays your order, you will receive an email from us letting you know when to expect your product,
and we will work to fill your order as quickly as possible.
Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
A:
It generally takes one to three business days (Mon-Fri) to process your shipment. Certain
items (which require special preparation for shipment, or customization) may require a longer processing time. Order processing times may
also be delayed due to circumstances such as credit authorization, insufficient or inaccurate information provided when placing the order
or incomplete payment. You will be contacted via email should such a condition be realized during the course of processing your order.
Q: HOW LONG BEFORE I RECEIVE MY ORDER?
A:
To estimate delivery time, please consider the following
Our office and shipping department are open Monday thru Friday. Orders placed on weekends or
holidays will be processed and shipped begining the next business day.
Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A:
If you provided your email address at checkout, you will receive a shipping
confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order.
Q: RETURNS & REFUNDS?
Returns:
Request for a return must be made within 21 days of the order being placed. A return must be
pre-approved via email in advance. A customer's return request can be emailed to: info@robertrtg.com.
Parts sold as new that cannot be restocked as 100% new are considered used. All returns may incur a restocking fee of 20%. Of course any return resulting
from a mistake made by RTG Parts will not incur a restocking fee.
Refunds:
You should expect to receive your refund within four weeks of giving your package to the return shipper;
however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper
(5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process
our refund request (5 to 10 business days).
Q: INTERNATIONAL ORDERS?
A:
No Gun Part sales outside of the USA except for Military and Law Enforcment*. We can
export militaria accessories such as clothing, flags, knives. Email your request and we will reply with a total including shipping.
*
Forign Law Enforcement and Military contracts will be accepted with approval from the
U.S. State Department or the U.S. Department of Commerce. Any questions regarding exports may be emailed to: info@robertrtg.com
Robert Johnson / RTG Parts
Phone: 623-362-3459
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